How to Grow a Customer Service-Oriented Business
How do you make a customer happy? It has been a result in different surveys on customer satisfaction that the biggest factor that affects the happiness of a customer is based on service. In fact, the success of the company doesn’t depend on the type of product or service it offers but to the type of services it can offer to its customers.
So how do you make a customer happy with your costumer services? There is variation on the level of s costumer service offers depending on the company. But if you are serious about delivering quality customer service to your customers, you need to apply some tips.
Greet with a Smile
One of the most welcoming gestures to a customer is for them to be greeted with a smile from every employee of the company. In fact, you can prove it all by yourself because smiling indeed gives you a better mood. By giving your smile to a customer, you are actually building a good impression to them. With that impression, the customer may be able to share his or her experience to others. This is already a word-of-mouth.
Trained Customer Service Employees
There are instances wherein customers are high-tempered. The only way to calm this type of customer is to ensure that you have an employee that can immediately respond to this type of situations. But not all employees know how to handle customers that is why you need to conduct regular seminars and trainings for all your employees on proper customer handling and services in general. If this happens, you will never worry on customer complaints because you have well trained employees to do their job properly. This is a long term and regular process that is why an allotted budget is needed to fulfill these trainings.
Systematic Business Operations
You always need to have a system in your business operations. One way to do that is to secure that you are supported by software and advance technology for your day to day operations. Also, it is recommended to have a regular meeting with your employees to discuss issues on the company and also ways to improve your service. This way, your leader will be able to share the ultimate goals that your company is aiming.
This is very important to any type of business because this will give the customers the feeling of worth and importance. Add-on services may vary from a small act of gesture like offering coffee or by having a waiting lounge where magazines and television are available, too. This will eventually be a project that is why you need to have an allotted budget for this one, too.
Source: about his